Basement Waterproofing, Foundation Repair & Concrete Lifting in Arley

• Arley, AL | July 25, 2021
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WOW…. My crawlspace is clean, dry, safe and sound. I should have done this sooner. Ox Foundation Solutions “hit all the checkboxes” for our crawlspace encapsulation and waterproofing project. I am a Huntsville resident, and I needed help fixing the crawlspace for our home on Smith Lake. From my first interaction with the salesperson – Shawn, all the way through closeout and warranty, I’ve been impressed by the attention to detail, customer service and follow through. This is a company that does what they said they’d do. My initial sales inspection was very thorough; it included a walkthrough, photos, moisture readings, and measurements for the entire crawl space. Shawn sent me a proposal quickly, and followed up on all of my questions with detailed explanations. He took into account my recommendations on where to run discharge lines too. The proposal was easy to understand, and it detailed every part of the scope, from mold remediation, to encapsulation, waterproofing, dehumidification and all related systems. The detail on Ox’s proposal made it easy to compare apples-to-apples with another proposal from a state-wide contractor. I chose Ox Foundations because the customer service was superior right from the start, and it gave me confidence there would be the same level of service all the way through installation. They delivered on this promise, and then some. The scheduling process was easy. I received a call to review the best dates for installation, and I was on the schedule quickly. I received confirmation phone calls and texts from the Ox team prior to installation. My project was installed by Hunter, Little Joe and Ricky. Their attention to detail was incredible. Every line and seam within my crawlspace is straight, neat and with absolutely every surface covered. I wasn’t sure what to expect with encapsulation – and the completeness of the job is incredible. I have a dehumidifier, condensate pump and sump pump to keep the air conditioned and dry. Shortly after installation, I received a follow up from the office to ensure I was completely satisfied, and my warranty arrived in the mail within days. I noticed an immediate difference in the air in my home; the A/C was more effective because the air wasn’t as damp. The entire space feels cleaner because there is no longer a lurking, musty, dark area under our home. As we go, I expect my husband’s allergies to alleviate completely – a dry, clean home naturally has less allergens. Most of all, I feel so much more confident in my home’s overall health and longevity. Crawlspace encapsulation eliminated excessive moisture that was starting to affect our floor joists. What makes this a real review? Well, the only sign I saw of the crews on site was one small cigarette butt. Everything else was absolutely pristine! Working with Ox Foundation Solutions was a pleasure, and I fully recommend them to neighbors on Smith Lake, and in Huntsville.

• Arley, AL | July 16, 2020

Every member of the team – from Shawn (sales); to the crew (Hunter, Little Joe and Ricky); to customer care (Susan and Scott)… operates like clockwork and every single person wanted us to be completely satisfied with the end product.